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International Shipping

 
General

We are an US-based company and do ship our products worldwide from our warehouse in Rhode Island. All prices on our site are listed and charged in US Dollars (USD). International customers should consider this when calculating costs. There may be a conversion or exchange fee charged by your bank.

In addition to product and shipping costs, if you live outside the United States, there are other factors you should consider before placing your order. All fees are the responsibility of the customer and include but are not limited to:

Duties and taxes

Customs inspections and delays

Other potential customer-related fees

The Poliquin Group store lists products that may not be available in your country. Orders that do not comply with the laws and regulations in that territory are subject to delays and possible rejection and destruction of the package. In these circumstances, we will not be able to credit or refund the customer. It is the responsibility of the customer to know restricted products/ingredients and therefore its important you read and understand your countries shipping regulations and restrictions before placing an order.

We monitor order value thresholds for each country. If your order exceeds this amount, our Customer Service team will be in contact with you about splitting your order. If we split your order, additional fees may apply, staggered shipping dates of your order may cause delay, and there is not a guaranteed delivery date.

 
Duties & Taxes

All international shipments are subject to the duty and tax from the country of the package’s final destination. These duties and taxes are the responsibility of the recipient and will be invoiced by the shipping carrier upon delivery.

Refusal or failure to pay of these fees may result in returned package back to our warehouse or destruction of the package. Any fees incurred as a result will be the responsibility of the customer and we have the right to invoice you accordingly. We will be unable to give credits or refunds on packages that refuse or fail to pay the duties and taxes.

Duties and taxes vary from country to country and product to product. Poliquin Group has no control over these fees.

 
International Shipping Documents

We process International shipments with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested can or will be provided. These requests may differ depending on the order value, regulations, and other unpredictable factors.

 
Customs & Regulatory

Before making a purchase, please read our disclaimer regarding returned, refused, or seized/destroyed packages.

Address or other customer error: If a package is returned to our warehouse due to and address error (or any other error) by the customer, the customer will be responsible for any shipping fees incurred. A refund may be issued for merchandise only less than incurred shipping fees and a 10% restocking fee* upon receipt of the returned packaged at our warehouse. This also applies to customers refusing a package.

If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive a credit or refund for the merchandise and shipping costs.

Notes on returned packages: If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, Poliquin Group will instruct the carrier to abandon the package. The customer will not receive a credit or refund for the merchandise or shipping costs. Any duties and taxes will also be billed to the recipient, even if the package is never delivered, unless failure to deliver is the fault of Poliquin Group or shipping carrier.

 
Shipping Disclaimer

Poliquin Group products are manufactured in the United States and are compliant with US laws and regulations. We cannot guarantee that our products will be compliant with the laws and regulations of in countries other than the United States.

Due to the unpredictable nature and of customs and the constant changes to laws and regulations, we are unable to compensate customers for fees associated with customs and regulations issues. We strongly encourage you to check with your local customs office to learn more about the items you wish to purchase to ensure they are permissible for import into your country. Some items may require a permit or license.

Below is a list of known restrictions by country. This by no means is a complete list and we cannot guarantee the accuracy or timeliness of this list as regulations change. There may be other restrictions in your country that may not listed. If your country is not listed, check with your local customs office regarding laws and regulations of importing supplements.

Notice to EU & EEA Residents: It is strongly suggested that you order from our EU Distributor to avoid customs delays and restrictions. Our distributor ships from the United Kingdom, which may minimize customs-related issues. Please note that there still may be regulatory restrictions when ordering.

EU Distribution is a third-party provider that we have partnered with and is not a legal entity of Poliquin Performance Center 2, LLC. We may share marketing information including but not limited to your name, email address, items purchased, country, state/province, or postal code. To learn more, read our Privacy Policy.

Product availability in the EU is determined by the distributor and may not have the same product items or formulas as listed in the main, US-based, store.

General Restrictions: Importing products containing dairy from the US to EU countries is prohibited. Any products containing dairy shipped to the EU is imported at your own risk.

Some countries may enforce a value or quantity limit of items in your shipment or important may be restricted to items for personal use. Check with your local customs office for more information.

Australia:

  • Permit required to import products containing Pepsin
  • Restricted: Slippery Elm Bark
  • Shipments valued over 1,000 AUD or more are subject to formal customs inspection
  • Shipments valued at 900 AUD or more subject to higher duties and taxes
  • Shipments calculated from subtotal amount before shipping costs

Austria:

  • Strict regulations from the US. We recommend ordering from the EU Store.
  • Restricted: L-Tryptophan

Belgium:

  • Moderate regulations from the US. We recommend ordering from the EU Store

Canada

  • Personal-use and limit of 3 months’ supply per item permitted
  • Possible Restriction: Carnitine
  • Restricted: Vitamin D3 above 1,000 IU, Vitamin K, Pregnenolone

Denmark

  • Strict regulations from the US. We recommend ordering from the EU Store.
  • Restricted: L-Tryptophan, Melatonin, Fenugreek

Germany

  • Strict regulations from the US. We recommend ordering from the EU Store.

Ireland

  • Moderate regulations from the US. We recommend ordering from the EU Store.
  • Restricted: Dairy products, Melatonin

Italy

  • Strict regulations from the US. We recommend ordering from the EU Store.

Kuwait

  • Orders cannot exceed $3,000 USD

Norway

  • Cannot ship from the US. Order from the EU Store.

New Zealand

  • Restricted: Selenium over 200 mg

Mexico

  • No supplements allowed in country
  • Book shipments only

Monaco

  • Cannot ship from the US. Order from the EU Store.

Russia

  • Maximum package value of $270 USD allowed.

Spain

  • Cannot ship from US. Order from the EU Store.

Sweden

  • Strict regulations from the US. We recommend ordering from the EU Store.
  • Restricted: L-Tryptophan

United Kingdom

  • Moderate regulations from the US. We recommend ordering from the EU Store.
  • Restricted: Dairy products
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